Answers to the questions we are asked most often: delivery, ordering, collection at the estate, gift boxes and advice on our wines. Another question? Call us on +33 3 88 92 03 21 or write to info@vinruhlmann.fr.
Delivery
How long does delivery take?
Your order is prepared at our cellar in Scherwiller, then handed over to DPD or UPS. The parcel usually arrives within a week.
Which countries do you deliver to?
Mainland France, Germany, Belgium and the Netherlands. You can also collect your order free of charge at the estate in Scherwiller.
How much does delivery cost?
The price depends on the number of bottles (a gift box counts as 3 bottles). The exact amount is shown in the cart, before payment.
- Germany, Belgium, Netherlands: €14 for 3 bottles, €16 for 4 to 6, €20 for 7 to 12, €21 above. Free delivery from €240.
- Mainland France: €10 for 3 bottles, €14 for 4 to 6 bottles, €18 from 7 bottles. Free delivery from €180.
Is there a minimum order?
Home delivery is available from 3 bottles. Collection at the estate is possible from 1 bottle.
What if a bottle arrives broken?
During transport, the risks of breakage or loss are borne by us (article 10 of our terms and conditions of sale). Contact us on receipt at info@vinruhlmann.fr or on +33 3 88 92 03 21 and we will find a solution with you.
Can I have my order delivered directly to the person I am giving it to?
Yes: enter their address as the delivery address when you order, and add a message for the recipient if you wish.
Collection at the estate
How do I collect my order at the estate?
Choose “Collection at the estate” when you order: it is free, from 1 bottle. We let you know by email when your order is ready, and you collect it at the cellar, 31 rue de l’Ortenbourg in Scherwiller, during opening hours.
Ordering and payment
How can I pay?
By card, Apple Pay, Google Pay or Link. Payment is secure and processed by Stripe: we never have access to your card details.
Do I need to create an account?
No, you can order without an account. An account is optional: it lets you find your orders and addresses again.
Do I need to be of age to order?
Yes. The sale of alcohol to anyone under 18 is prohibited: you confirm this when ordering, and proof of identity may be requested on delivery or collection.
Can I change my mind after ordering?
Yes, you have 14 days from receipt to withdraw. Everything is explained on the Refunds and returns page, and you can withdraw online.
Gift boxes and gifts
Do you offer gift boxes?
Yes: four gift boxes of 3 Alsace wines put together at the estate, each with a free waiter’s corkscrew.
Can I add a message for the recipient?
Yes, there is a “Message for the recipient” field when you order.
Do you do corporate gifts?
For works councils, client gifts and bulk orders, please visit our professional area.
Our wines
Where do your wines come from?
From our family vineyard in Scherwiller, Alsace, certified High Environmental Value (HVE). The estate was founded in 1958 by Gilbert Ruhlmann; we produce AOC Alsace wines, Crémants d’Alsace and the Grand Cru Frankstein.
How should I store your bottles?
Lying down, away from light, in a cool place with a stable temperature. The ageing potential of each wine is given on its product page.
At what temperature should I serve your wines?
It is given on each product page: for example 5 to 7 °C for the Crémant d’Alsace, 8 to 10 °C for the Vendanges Tardives.
Visiting the estate
Can we come and taste at the estate?
Yes, the cellar welcomes you 7 days a week to discover and taste our wines, at 31 rue de l’Ortenbourg in Scherwiller. Opening hours and directions on the Contact page. For groups, please call us in advance on +33 3 88 92 03 21.
Where else can we meet you?
We take part in wine fairs throughout France: upcoming dates are on the Find us page.
How can I hear about your news?
Sign up to the estate’s newsletter at the bottom of every page: a few emails a year (new vintages, fairs, offers), unsubscribe in one click.