Terms and conditions of sale

Translation of the original French version.

EARL Gilbert Ruhlmann Fils (Vins Ruhlmann)

French agricultural limited liability company (EARL) with a share capital of €105,000 Registered office: 31 rue de l’Ortenbourg, 67750 Scherwiller, France RCS Colmar 414 418 442 — SIRET 414 418 442 00011 EU VAT number: FR33414418442 Telephone: +33 3 88 92 03 21 — Email: info@vinruhlmann.fr Website: https://vinruhlmann.fr

ALCOHOL ABUSE IS DANGEROUS FOR YOUR HEALTH, PLEASE DRINK RESPONSIBLY. THE SALE OF ALCOHOL TO PERSONS UNDER 18 IS PROHIBITED.

Article 1 — Purpose

These General Terms and Conditions of Sale govern the sale of Products by EARL Gilbert Ruhlmann Fils to consumer Customers via the website https://vinruhlmann.fr.

The Site offers for sale the wines, crémants and other products produced or distributed by Domaine Gilbert Ruhlmann Fils, as well as the related gift boxes and accessories.

The Customer is clearly informed and acknowledges that the Site is aimed at both consumers and professionals, but that these General Terms and Conditions of Sale govern only the sale of Products to consumers. Sales concluded with professionals acting in the course of their business are governed by separate general terms and conditions and are not covered by the right of withdrawal or by the legal guarantees applicable to consumers.

Article 2 — Acceptance of the general terms and conditions

The Customer undertakes to read these General Terms and Conditions of Sale carefully and to accept them before paying for an Order placed on the Site.

These General Terms and Conditions are referenced at the bottom of every page of the Site by means of a link and must be consulted before placing an Order. The Customer is invited to read them carefully, to download them, to print them and to keep a copy.

EARL Gilbert Ruhlmann Fils advises the Customer to read the General Terms and Conditions of Sale with each new Order, the latest version of these Terms and Conditions applying to every new Order.

By clicking the final confirmation button of the Order, bearing the words “Order with obligation to pay”, the Customer acknowledges having read, understood and accepted these General Terms and Conditions without limitation or condition.

Article 3 — Definitions

In these General Terms and Conditions of Sale, the terms used below have the following meanings:

Customer: the contracting party of EARL Gilbert Ruhlmann Fils who warrants that they are a consumer as defined by French law and case law. Accordingly, it is expressly provided that the Customer acts outside any habitual or commercial activity. The Customer warrants that they are at least eighteen (18) years of age.

Order: the purchase of Products by a Customer on the Site.

Account: the area dedicated to the Customer, associated with all the data provided by the Customer and hosted on the Site. The Account is accessed using the email address and password defined by the Customer.

Delivery: the actual physical handover of the Products to the Customer, or to a third party designated by the Customer other than the carrier, at the address given when placing the Order.

Products: all the products sold on the Site, namely Alsace wines and crémants, eaux-de-vie and other beverages produced or distributed by the Domaine, as well as the related gift boxes, accessories and items.

Collection: the procedure by which the Customer collects their Order directly at the Domaine, after placing and paying for it on the Site.

Site: the website accessible at https://vinruhlmann.fr.

Carrier: the transport service provider responsible for shipping the Products, chosen by EARL Gilbert Ruhlmann Fils from among the options offered to the Customer when placing the Order.

Article 4 — Access to the sale and age of the Customer

To purchase a Product on the Site, the Customer must be at least eighteen (18) years of age and have legal capacity.

In accordance with Article L.3342-1 of the French Public Health Code, the sale of alcoholic beverages to minors under eighteen is prohibited.

When placing the Order, the Customer certifies on their honour, by means of a mandatory tick box, that they are at least eighteen years of age. EARL Gilbert Ruhlmann Fils reserves the right to cancel any Order for which it has legitimate doubts about the Customer’s age, and to refuse to hand over the Products to any person unable to prove that they are of age at the time of Delivery or Collection.

Alcohol abuse is dangerous for your health. Please drink responsibly.

Article 5 — Orders

5.1 Characteristics of the Products

EARL Gilbert Ruhlmann Fils undertakes to present the essential characteristics of the Products and the mandatory information that the Customer must receive under applicable law.

This information appears on the product pages of the Site and includes in particular the appellation, the vintage, the grape variety, the nominal volume, the alcoholic strength by volume, the list of allergens — in particular the statement “contains sulphites” where applicable —, storage and serving advice, and the price.

The Customer undertakes to read this information carefully before placing an Order and to check for any allergies or intolerances.

As wines are living products, slight variations in colour, sediment or aromatic development from one vintage to another, or during ageing, are inherent in the nature of the Product and do not constitute a lack of conformity.

The Customer is responsible for the storage conditions of the Products from the time of their Delivery or Collection.

5.2 Ordering procedure

5.2.1 Choice of receipt method. When placing the Order, the Customer chooses between Delivery to the address of their choice in the areas served indicated in Appendix 1, and Collection at the Domaine under the conditions set out in Appendix 2.

5.2.2 Selection of Products. The Customer selects the Products by clicking on the desired item. The selected Product is placed in their cart. Items can be combined in the cart.

5.2.3 Confirmation of the Order. Once the Products have been selected, the Customer checks the content of their Order in the summary provided for this purpose.

An online form allows the Customer either to log in using their email address and password, or to create an Account, or to continue without logging in or creating an Account.

Before final confirmation of the Order, the Customer is informed clearly and legibly of the existence of the right of withdrawal, its period and how to exercise it, of the existence of the online withdrawal function and its precise location on the Site, and of the fact that the direct cost of returning the Products is borne by the Customer.

The Customer certifies that they are at least eighteen years of age by ticking the box provided for this purpose.

The Customer is then directed to the secure payment module to pay for their Order. They are invited to check the content of their Order — quantity, characteristics of the Products, Delivery address or Collection point, total price including delivery costs — before confirming it.

Payment of the Order constitutes acceptance of these General Terms and Conditions of Sale. The Order is firm, subject to the Customer exercising their right of withdrawal under the conditions set out in Articles 6 and 7 and in Appendix 3, and subject to the right of EARL Gilbert Ruhlmann Fils to cancel any Order if the Products are unavailable or if there is legitimate doubt about the Customer’s age.

5.2.4 Acknowledgement of receipt. Once these steps have been completed, a confirmation page appears on the Site. A summary of the Order is also sent to the email address provided. This email contains a direct link to the online withdrawal function.

5.3 Date of the Order

The date of the Order is the date on which EARL Gilbert Ruhlmann Fils acknowledges receipt of the Order online. The deadlines indicated on the Site only start to run from that date.

5.4 Prices

The prices of the Products are displayed on the Site in euros including all taxes. They include value added tax at the rate in force on the date of the Order as well as the excise duties applicable to alcoholic beverages. Any change in the applicable rate may affect the price of the Products from the date on which the new rate comes into force.

The prices displayed do not include delivery costs. The applicable delivery costs are brought to the Customer’s attention before final confirmation of the Order, depending on the delivery method and destination chosen, and are added to the price of the Products. Where several delivery methods are offered, the cost of each is indicated to the Customer before they make their choice.

The prices indicated on the Site may change, in particular in the event of special offers or sales. They are valid barring obvious error. The applicable price is the one indicated on the Site on the date on which the Order is placed.

5.5 Availability of Products

EARL Gilbert Ruhlmann Fils undertakes to deliver the Products on the date or within the period indicated to the Customer, unless otherwise agreed by the parties. Only Products in stock are offered on the Site.

If unavailability was not indicated at the time of the Order, EARL Gilbert Ruhlmann Fils undertakes to inform the Customer without delay. If the Customer decides to cancel their Order, they will be refunded all sums paid for the unavailable Product no later than fourteen (14) days after the date on which the contract was terminated.

Article 6 — Right of withdrawal

The consumer Customer has fourteen (14) days to exercise their right of withdrawal, without having to give reasons for their decision or bear any costs other than those provided for in Articles L.221-23 to L.221-25 of the French Consumer Code.

This period runs from the day on which the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the last Product in the Order.

The Customer exercises their right of withdrawal by means of the online withdrawal function provided for in Article 7, the model form in Appendix 4, or any other unambiguous statement sent to EARL Gilbert Ruhlmann Fils. Use of the online function is not mandatory.

The detailed terms of the right of withdrawal, the effects of exercising it, the return and refund conditions and the applicable exclusions are set out in Appendix 3 hereto.

Article 7 — Online withdrawal function

In accordance with Article L.221-21 of the French Consumer Code and Decree No. 2026-3 of 5 January 2026, EARL Gilbert Ruhlmann Fils provides the Customer with a function allowing the right of withdrawal to be exercised directly online. This function is free of charge and permanently accessible throughout the withdrawal period.

It includes:

a clearly identifiable button allowing the Customer to declare their withdrawal;
a form for identifying the Order concerned and entering the Customer’s contact details;
a confirmation button bearing an unambiguous label;
automatic sending to the Customer, on a durable medium, of a time-stamped acknowledgement of receipt of their declaration.

This function is accessible:

from the customer area, under “My account” then “Orders”, in the details of each Order concerned;
from the “Exercise my right of withdrawal” page, accessible from the footer of the Site, including for Orders placed without creating an Account;
from the link in the Order confirmation email.

Article 8 — Payment

8.1 Payment methods

The Customer can pay for their Order online by bank card (Carte Bleue, Visa, Mastercard)… and by means of promotional codes and vouchers issued by EARL Gilbert Ruhlmann Fils.

The Customer warrants that they hold all the authorisations required to use the chosen payment method.

Bank card payments are secured by an approved payment service provider and are subject to strong cardholder authentication in accordance with applicable regulations. EARL Gilbert Ruhlmann Fils takes all necessary measures to guarantee the security and confidentiality of the data transmitted in connection with online payment. Payment information is transmitted directly to the payment service provider and is not processed on the Site.

8.2 Date of payment

For payment by bank card, the Customer’s account is debited as soon as the Order is placed on the Site. If the Customer cancels their Order because a Product is unavailable, the refund is made in accordance with Article 5.5.

8.3 Payment refusal

If the bank refuses to debit the Customer’s card, the Customer must contact Customer Service to pay for their Order by any other valid payment method accepted by EARL Gilbert Ruhlmann Fils. If, for any reason whatsoever, the transfer of the sums owed by the Customer proves impossible, the Order will be cancelled and the sale automatically terminated.

Article 9 — Proof and archiving

Any contract concluded with the Customer corresponding to an Order of more than 120 euros including VAT is archived by EARL Gilbert Ruhlmann Fils for a period of ten (10) years, in accordance with Article L.213-1 of the French Consumer Code.

EARL Gilbert Ruhlmann Fils archives this information in order to track transactions and to produce a copy of the contract at the Customer’s request. In the event of a dispute, it will be able to prove that its electronic tracking system is reliable and guarantees the integrity of the transaction.

Article 10 — Transfer of ownership and risk

EARL Gilbert Ruhlmann Fils remains the owner of the Products ordered until they have been paid for in full by the Customer.

In accordance with Article L.216-4 of the French Consumer Code, any risk of loss of or damage to the Products is transferred to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Products.

Consequently, EARL Gilbert Ruhlmann Fils bears the risk of breakage, loss or deterioration of the Products throughout transport, including when transport is entrusted to a third-party Carrier.

By way of exception, where the Customer entrusts Delivery to a carrier of their own choosing, other than those offered by EARL Gilbert Ruhlmann Fils, the risk is transferred to the Customer when the Products are handed over to that carrier.

Article 11 — Delivery

The terms of Delivery of the Products are defined in the Delivery Policy in Appendix 1 hereto.

Article 12 — Collection at the Domaine

The terms of Collection of the Products are defined in the Collection Policy in Appendix 2 hereto.

Article 13 — Legal guarantees

13.1 Legal guarantee of conformity

EARL Gilbert Ruhlmann Fils is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery, under the conditions set out in Articles L.217-3 et seq. of the French Consumer Code.

The Customer has two (2) years from delivery of the Product to take action. Any lack of conformity that appears within this two-year period is presumed to have existed at the time of delivery, unless proven otherwise; the Customer therefore does not have to prove it.

In the event of a lack of conformity, the Customer may require the Product to be brought into conformity by choosing between repair and replacement. If neither of these solutions is possible, or cannot be implemented within one month, the Customer may obtain a price reduction or termination of the contract. Bringing the Product into conformity is free of charge for the Customer.

The Products must be returned to the following address: EARL Gilbert Ruhlmann Fils, 31 rue de l’Ortenbourg, 67750 Scherwiller, France.

This legal guarantee of conformity applies independently of any commercial guarantee that may be granted.

13.2 Guarantee against hidden defects

EARL Gilbert Ruhlmann Fils is bound by the guarantee against hidden defects in the Product sold that make it unfit for its intended use, or that reduce that use to such an extent that the Customer would not have purchased it, or would have paid a lower price for it, had they known of them (Article 1641 of the French Civil Code).

This guarantee allows the Customer, if they can prove the existence of a hidden defect, to choose between a refund of the price of the Product if it is returned, or keeping the Product and obtaining a partial refund of the price (Article 1644 of the French Civil Code).

Any action arising from latent defects must be brought by the Customer within two (2) years of discovering the defect (Article 1648, paragraph 1, of the French Civil Code).

Article 14 — Liability

EARL Gilbert Ruhlmann Fils cannot under any circumstances be held liable for non-performance or improper performance of contractual obligations attributable to the Customer, in particular when entering their Order.

EARL Gilbert Ruhlmann Fils cannot be held liable, or considered to have failed to comply with these terms, for any delay or non-performance caused by an event of force majeure as defined in Article 15.

EARL Gilbert Ruhlmann Fils does not control websites directly or indirectly linked to the Site. It therefore excludes all liability for the information published on them. Links to third-party websites are provided for information only and no guarantee is given as to their content.

EARL Gilbert Ruhlmann Fils cannot be held liable if the Customer reacts to a component of the Product, in particular sulphites, provided that the corresponding statement appeared clearly and legibly on the product page and on the label.

Article 15 — Force majeure

EARL Gilbert Ruhlmann Fils cannot be held liable if the non-performance of or delay in performing any of its obligations described herein results from an event of force majeure.

In contractual matters, force majeure occurs when an event beyond the control of the obligor, which could not reasonably have been foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the performance of its obligation.

If the impediment is temporary, performance of the obligation is suspended, unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract is terminated automatically and the parties are released from their obligations under the conditions set out in Articles 1351 and 1351-1 of the French Civil Code.

Should such an event occur, EARL Gilbert Ruhlmann Fils will endeavour to inform the Customer as soon as possible.

Article 16 — Personal data

Any consumer may register free of charge on the BLOCTEL telephone marketing opt-out list (https://conso.bloctel.fr).

The data controller is EARL Gilbert Ruhlmann Fils, whose contact details are given in the preamble hereto.

EARL Gilbert Ruhlmann Fils collects personal data about its Customers on the Site in order to manage and monitor Accounts and contracts, provide and manage services, manage payment and deliveries, handle requests for information and the exercise of rights, ensure the proper functioning and improvement of the Site and, if the user has expressly chosen this option, send them newsletters.

The Customer has the right to access, rectify, erase, restrict, object to and port their data, which they can exercise by writing to info@vinruhlmann.fr. They also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France.

Data retention periods and the list of recipients and processors are detailed in the Privacy Policy accessible from the footer of the Site.

Article 17 — Complaints and Customer Service

Any written complaint from the Customer must be sent:

by post: EARL Gilbert Ruhlmann Fils, 31 rue de l’Ortenbourg, 67750 Scherwiller, France
by email: info@vinruhlmann.fr
by telephone: +33 3 88 92 03 21

Article 18 — Validity of the General Terms and Conditions of Sale

Any change in the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Terms and Conditions of Sale, shall not affect the validity of the remainder hereof. Such a change or decision shall in no way authorise Customers to disregard these General Terms and Conditions of Sale.

Any conditions not expressly dealt with herein shall be governed in accordance with the customs of the consumer retail sector for companies whose registered office is located in France.

Article 19 — Amendment of the General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply to all purchases made online on the Site, as long as it is available online.

The General Terms and Conditions are precisely dated and may be amended and updated at any time by EARL Gilbert Ruhlmann Fils. The applicable General Terms and Conditions are those in force at the time of the Order. Any amendments do not apply to Products already purchased.

Article 20 — Applicable law, mediation and disputes

These General Terms and Conditions and the relationship between the Customer and EARL Gilbert Ruhlmann Fils are governed by French law.

Before taking any action, the Customer is invited to contact the Customer Service of EARL Gilbert Ruhlmann Fils at info@vinruhlmann.fr in order to seek an amicable solution.

In accordance with Articles L.612-1 et seq. of the French Consumer Code, in the event of an unresolved dispute, the Customer may use the services of the consumer mediator free of charge.

Recourse to mediation is optional; each party may withdraw from it at any time.

Failing an amicable settlement, any dispute shall be brought before the competent court in accordance with the rules of the French Code of Civil Procedure, the consumer Customer being able to bring proceedings, at their choice, before the court of the place where they were living at the time the contract was concluded or where the harmful event occurred.

Last updated: 04/09/2026